Frequent questions

How is the process of purchase?

Buying at abarcashoes.com is very simple. You just have to follow the following steps:

1. Choose the section (woman, man, child).
2. View the product (s) that you are interested in. Through a click you will get an enlargement of the photograph to see detail and several views of the product, composition, available sizes, reference and price.
3. Select a garment and add the item to the basket. You can then choose to continue shopping or to process order.
4. If you want to process your order you have the option of doing it by registering or finishing the purchase without registration.
5. Select a payment method: Credit card, bank transfer or Paypal.
6. Confirm the order.
7. You will receive an email confirming your order.

How can I pay for my purchases at abarcashoes.com?

You can pay for your purchases with Visa, Visa electron, Mastercard, American Express, Affinity Card and Paypal.

Why can my credit card be rejected?

The card could be expired. Check that your card is still operational.
The limit of the card may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
It may be that some data entered is incorrect. Please, check if you have filled in all the necessary fields correctly.

Can I get an invoice on behalf of my company?

Yes. You only have to fill in the field "Company name" and indicate in "Notes of the order" the fiscal data of your company: CIF or NIF, name and fiscal address.

Can I order Tax-free?

No, this is not possible since the Tax Free only applies to products that are bought in the store and transported by oneself.

Is it safe to use my credit card on the web?

Yes, since the data is transmitted in SSL encrypted form. Only payments with Visa and MasterCard will be accepted if they are Ces (Secure Electronic Commerce) transactions. After verifying that the card is attached to the CES system, the system will contact the bank that issued it for the buyer to authorize the purchase. When the bank confirms the authenticity, the charge will be made on the card. Otherwise the order will be canceled.

Where can I receive my order?

You can receive it anywhere you want (at your home, at work, or at any other address you wish). But never in post office boxes.

How I can make sure I made my purchase?

Once your order is made, you will receive a confirmation email. If you do not receive it, get in touch with our customer service department.

How and when will I receive the amount of my refund?

Once the return is approved, you will receive the amount in the same way that you made your purchase.
After approving the return (the items have to be in perfect condition and have the internal tags) you will receive a confirmation email indicating that the amount will be credited to your account in a few days.
Remember that the payment to the credit card always depends on your bank.

Do I have to pay something for my return?

Yes, the expenses and risks linked to the return of the product will be borne by the buyer, who must send the package against reimbursement and through an ordinary mail, safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition.

What should I do to return an item?

You can return the ABARCA that you have purchased in our online store within 14 calendar days from the date of delivery of the order. Although it is not necessary to specify the reasons, you must send an email to info@abarcashoes.com communicating the return.

The products must be returned correctly protected, in their original packaging, in perfect condition and with all accessories, instructions and documentation.

If the return is not due to a manufacturing defect, you will have to pay € 10 for shipping and reshipping.

Packages can not be returned in which there is no element that allows the sender to be identified (order number, name, address, etc.).

The goods will be sent to: C / Almohajar n-1 ETLO MURCIA CP: 30002.

ABARCA SHOES reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.

What is the process of home delivery?

If you have chosen delivery at home, we will send you a confirmation email (when your order will leave the warehouse), another with a tracking number (with link to the website of the courier company) and finally the carrier will contact you by SMS or e-mail to inform you of the delivery of your order.

Can I track the status of my order?

Yes, through "my account" in orders placed you can see the status of your order. If you are not registered, click on the "Order information" link in the confirmation email to follow up.

How much will I have to pay for shipping?

The shipping costs depend on the country to which the order is sent:

Shipping costs are free depending on the country of delivery and the number of pairs of ABARCA you buy.

The shipping price is automatically calculated and indicated throughout the order processing process. Shipments to SPAIN and PORTUGAL are FREE.

How long will it take to get my order?

Delivery times depend on the type of shipment selected. For standard shipments the approximate delivery time is from 2 to 6 working days, and for express shipments are from 1 to 2 working days. For Ceuta and Melilla the terms are extended 24-48h.

Can I change an item?

Yes. The client has the possibility to change the ABARCA returned by others of equal value; in this case, you must indicate it specifically in the email to info@abarcashoes.com

What should I do if the amount of my refund is incorrect?

By sending an email to info@abarcashoes.com or by calling + (34) 625 424 854 or + (34) 868 051 979. We will solve the problem as soon as possible.

Do you replace the items with the indication "sold out" or "without stock"?

If an item is sold out, we will try to replace it as soon as possible.

Will I receive the same product that I see in the photo?

Yes, always keeping in mind our manufacturing process process that could have a minimal difference in the finish.

Is it possible to receive periodic information in my email with the latest news and offers from Abarca Shoes?

Yes, you just have to subscribe to our newsletter and you will receive information about the latest news, lookbook and Abarca Shoes events.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with your new password.

Can I remove an item from my order?

Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.

Can I cancel my order?

Yes. You can cancel your order, as long as the status of it allows it. To do this, access the section "orders placed" of your account. If you are not registered, go to the "Order information" link of the confirmation email and press cancel.

What should I do if I receive a defective item?

abarcashoes.com only sells items in perfect condition, so if, exceptionally you get a garment with some tare please contact our customer service department.

What should I do if I receive an incorrect item?

If at any time, by mistake, you receive an item that you have not requested, please contact our customer service department.

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